Il monitoraggio dei contratti di grande rilievo

According to Italian law, monitoring is a kind of quality control that must be performed during the carrying out of contracts regarding the information systems of Italian Public Bodies. This technical report describes and analyses monitoring as a tool to guarantee the quality of software production and consequently to assure the customer's satisfaction. It presents the institutional context in which monitoring is used, its activities, its purposes, its areas of application, and its relation to other kinds of quality control.